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Product information
Product Composition and Material Quality
Every product in our catalog is crafted with the utmost attention to quality, aesthetics, and comfort. We believe that the choice of materials is crucial to ensuring durability, fit, and style. The materials used in our garments and accessories are carefully selected from the finest available on the market, combining natural and synthetic fabrics, premium leather, and innovative materials.
Natural Fabrics:
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Cotton: soft, breathable, and durable; perfect for everyday wear and gentle on the skin.
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Linen: light, fresh, and natural, ideal for warm seasons; it improves over time thanks to natural wear.
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Wool: Warm and comfortable, suitable for winter garments like sweaters and coats; treated to resist pilling and deformation.
Synthetic and Mixed Fabrics:
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Polyester: Lightweight and durable, it retains vibrant colors and reduces wrinkles; often combined with natural fabrics to improve wearability.
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Viscose: soft and fluid, it gives fabrics an elegant drape; ideal for dresses and blouses.
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Elastane: gives elasticity to garments, improving comfort and fit.
Materials for Accessories:
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Genuine leather: treated to withstand daily wear and tear while maintaining softness and shine.
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High-quality faux leather: a sustainable alternative to leather, durable and easy to clean.
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Metal components: zippers, buckles and buttons in brass or stainless steel to ensure durability and aesthetics.
All our products include detailed information about their materials in the product descriptions. We encourage you to always consult the garment label for precise information on the composition and specific care instructions. The quality of our materials is guaranteed by extensive testing to ensure comfort, durability, and long-lasting resistance.
Delivery Times and Shipping Options
We are committed to providing fast and safe shipping for all our customers. We partner with reliable couriers, such as TNT and FedEx, to ensure your orders arrive in perfect condition and on time.
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Mainland Italy: Delivery expected within 24–48 business hours.
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Islands and remote areas: Delivery expected within 48–72 business hours.
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Orders during holidays or sales: delivery times may be slightly delayed.
Shipping costs are clearly indicated at checkout and vary based on location and order weight. We periodically offer free shipping promotions on orders over a specified minimum amount.
Return Policy and Right of Withdrawal
We understand that sometimes a product may not fully meet your expectations. For this reason, we offer the option of returning products within 14 days of receipt, without having to provide a reason.
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Return conditions: products must be intact, unused, and in their original packaging with any accessories and manuals included.
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Return costs: For orders within Italy, we cover return costs, except for multiple orders shipped separately.
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Return procedure: Contact our customer service at shop@amybfashion.com with your order number, the product you wish to return, and the buyer's information. You will receive detailed shipping instructions.
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Refund: Once the products have been received and inspected, the refund will be made within 14 days using the same payment method used for the purchase.
We guarantee friendly and courteous customer service, ready to resolve any questions or issues related to shipping and returns, ensuring your complete satisfaction.
Come Mantenere i Tuoi Prodotti Perfetti nel Tempo
La cura adeguata dei tuoi capi e accessori è essenziale per preservarne bellezza, forma e durata. Ogni prodotto è accompagnato da istruzioni dettagliate di manutenzione, ma ecco alcune linee guida generali:
Lavaggio:
- Seguire sempre le indicazioni riportate sull’etichetta del capo.
- Preferire lavaggi delicati a mano o in lavatrice con ciclo delicato.
- Utilizzare detergenti neutri e non aggressivi.
- Non candeggiare i prodotti colorati per evitare scolorimenti.
Asciugatura:
- Evitare l’esposizione diretta al sole per lunghi periodi, poiché può scolorire i tessuti.
- Asciugare i capi su superfici piane o appendendoli in ambienti ventilati.
Stiratura:
- Stirare a basse temperature, soprattutto per tessuti delicati come pizzo o seta.
- Evitare il contatto diretto del ferro con applicazioni, bottoni o ricami.
Cura della Pelle e Accessori:
- Pulire pelle e similpelle con panni morbidi e detergenti specifici.
- Conservare borse e scarpe in luoghi asciutti e ventilati.
- Evitare di piegare o comprimere accessori in pelle per prevenire deformazioni.
Seguendo queste indicazioni, i tuoi capi e accessori manterranno colore, forma e stile originali per lungo tempo, garantendo un’esperienza di utilizzo premium e duratura.
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Frequently Asked Questions
Quickly find answers to the most common questions about our products
I placed an order with the “Pick up in store” option
Orders placed with the "Pick Up in Store" option are delivered in 3-7 business days and do not have tracking. As soon as your order arrives in store, you'll receive a "Delivery Notice" that will allow you to collect it. Please note that you will need to show proof of identity to collect your order.
Can I change/cancel my order?
If you've placed an order and need to change or cancel it, you can contact us at shop@amybfashion.com within 1 hour of order confirmation. Changes or cancellations are not guaranteed.
ATTENTION : Possible changes include size and/or color changes. It is not possible to delete or add items to an existing order.
How to use a coupon code or gift card?
If you have received a Coupon Code or Gift Card, you can use it by entering it in the dedicated "Do you have a Promotional Code or Gift Card?" section in the cart during Checkout.
What are the shipping times and costs?
Shipping times to Italy range from 24 to 48 business hours and 48 to 72 business hours to the islands. Shipping costs €6 and is free for orders over €70.
Can I check the status of my shipment?
Upon shipment, you will receive an email with the tracking number that will allow you to track all the status of your order.
I only received a few items, why?
If you ordered multiple items, they may be available in different warehouses and may arrive in multiple shipments. In this case, you will receive a tracking email for each individual shipment.
Do you ship internationally?
Yes, we ship to major European and non-EU countries. Please contact our customer service before placing your order. Shipping and return costs are always the customer's responsibility.